Reference

How playluna Handles Your Personal Information

This privacy policy covers exactly what account data playluna collects, how it moves through our platform, and what control you have over it. Access and eligibility depend on state law and are available where local law permits.

Account data transparencyPayPal & Venmo payment data handlingYour right to request deletionState-law complianceSecure data storage
playluna How playluna Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Got a question about how your data is stored, or want to submit a deletion request? Our account support team handles all privacy-related inquiries directly. Use any of the channels below and reference your registered email address so we can locate your account quickly.

Live Chat Start a live chat session from the account dashboard. Privacy and data requests are handled by the same team that manages account help — no separate queue.
Email Support Send your data request or privacy concern to our support email. Include your registered email address and the specific data action you are requesting.
Account Settings Some data preferences — including marketing communications and cookie consent — can be updated directly inside your account settings without contacting support.
HOW WE PROTECT DATA

Security, Cookies, Retention and Access

Data protection at playluna is not a checkbox — it shapes how we build account flows, handle payments, and store records. Here is how each area works in practice.

Account Security Account access uses multi-factor verification. If an unrecognized device attempts login, we flag the session and may require a one-time code sent to your registered email or mobile number.
Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences from the consent banner or your account settings page.
Data Retention Transaction records tied to PayPal, Venmo, or Play+ deposits are retained as required by the state regulations governing your account. Account data is deleted within a defined window after a verified closure request.
Your Right to Access or Delete You can request a copy of the personal data we hold or ask us to delete your account records. Requests are processed through our support team after identity is confirmed.

Common Questions About Your Data at playluna

Below are the questions we hear most often about how we collect, store and handle personal information. If your question is not covered here, live chat is the fastest way to get a direct answer.

We share data only with payment processors like PayPal or Venmo to complete transactions you start. We do not sell your personal data to advertisers or third-party data brokers.

We store only a masked transaction reference, not your full PayPal or Venmo credentials. The payment processor handles the sensitive financial data on their own secure infrastructure.

Yes. Contact our support team via live chat or email, confirm your identity, and we will process your deletion request. Retention of some records may be required by state law.

We use session cookies for login and analytics cookies for lobby performance. You can update your preferences through the cookie consent banner or inside your account settings at any time.

We log every login attempt by device and IP. If we detect an unfamiliar session, we may prompt a verification step. You can also review recent login activity from your account security settings.

Our policy applies to all accounts where playluna is available under local law. Specific data rights may vary by state regulation, and we comply with the requirements of each eligible state.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.