Verify Your playluna Account
Verification is how we confirm that your account belongs to you and that your payouts reach the right person. It's a one-time process — complete it before your first withdrawal and you won't repeat it for standard transactions. We accept a US government-issued photo ID and may request a secondary document for address confirmation. Players in Columbus and Charlotte complete this entirely
on mobile, uploading photos through the account settings screen. Once your documents clear, your withdrawal path stays open and your account gets the security layer that protects your balance against unauthorized access.
- Open account settings — Navigate to the Verify Identity section inside your playluna account settings — available on both mobile and desktop.
- Upload a government-issued photo ID — A valid US driver's license, state ID or passport is accepted. Take a clear photo of both the front and back.
- Confirm your address if requested — A utility bill or bank statement dated within 90 days may be requested as a secondary document for address confirmation.
- Verification clears your payout path — Once approved, your account is marked verified and future withdrawals process without requiring the document step again.