Reference

Understand the Rules Behind Your Account

Everything governing your playluna account — from how we handle your data to the terms that apply when you deposit via PayPal or Venmo — lives here in plain language.

State-Dependent AccessData Handling PolicyAccount TermsPrivacy RightsContact Your Way

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How Our Legal Framework Applies to You

playluna Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

playluna operates as a casino lobby under applicable state licensing requirements, and your use of the platform is subject to the laws of the state where you access it. Not every state permits online casino or sportsbook activity, so eligibility is determined by your location at

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the time you log in — we verify this during account setup and at each session start. When you add funds through PayPal, Venmo, or a Play+ prepaid card, the transaction is also governed by that payment provider's own terms alongside ours. We do not override
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those terms; both sets apply simultaneously. Your account wallet reflects cleared funds only, and any hold or return on a payment is handled according to the payment rail's published policy. By creating an account you confirm you are of legal age in your state, that you
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are physically located in an eligible state when you play, and that the information you provided during identity verification is accurate. We retain the right to suspend account access if verification cannot be confirmed. Changes to these terms are posted on this page; continued use after
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posting constitutes acceptance. If you have questions about how a specific term applies to your account, our support team can walk you through it via live chat.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

POLICY PRACTICES EXPLAINED

How We Handle Your Data and Account Security

Our approach to data, cookies, and account security follows a few straightforward principles. We collect what we need to run your account and process payments like PayPal and Venmo withdrawals. We don't sell your personal data to third parties. Cookies on our site manage session state and, where you've opted in, support personalization — you can manage cookie preferences from the banner or your browser settings. We keep your data for as long as your account is active and for a reasonable period after closure to meet legal retention obligations.

Data Collection Scope

We collect account registration details, payment method references (not full card numbers), session data, and game activity logs needed to operate your account and process withdrawals.

Cookie Handling

Session cookies keep you logged in. Analytics cookies, where accepted, help us improve lobby navigation. You can withdraw cookie consent at any time through browser settings or our site banner.

Account Security Steps

We use SSL encryption on all pages. Login triggers a one-time passcode to your registered mobile number. Suspicious activity on your account prompts an automatic temporary hold pending your confirmation.

Retention and Deletion

Data is retained while your account is open and for a period afterward as required by applicable law. To request deletion or a data export, contact support via live chat or email from your registered address.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If something in our terms isn't clear — or if you need to exercise a data right, dispute a transaction, or request account changes — these are the three ways to get a direct response from our team. Players in Charlotte and Columbus have used all three channels successfully; response times vary by channel and request type.

Live Chat Open the chat icon from any page while logged in. Describe your legal or account question and a support agent will respond directly, no hold music.

Email Support Send your request to our support address found in your account settings. Include your registered email and a brief description of the policy question or data request.

Account Settings Panel For data correction and communication preferences, go to Settings in your account dashboard. Many policy-related changes — like marketing opt-outs — can be handled there without contacting support.

Answers to the Policy Questions We Hear Most

These are the questions our support team fields most often about account rights, data handling, jurisdiction, and how our terms interact with payment providers like PayPal, Venmo, and Play+.

Yes. Access depends entirely on where you are physically located. Online casino and sportsbook activity is regulated state by state in the US, and we verify your location at account creation and each session.

Send a data request from your registered email address to our support team via live chat or the email address in your account settings. We aim to respond within the timeframe required by applicable state law.

Yes. When you use PayPal, Venmo, or Play+ to fund your account, both our terms and the payment provider's published terms apply. Neither set overrides the other — both are in effect simultaneously.

Absolutely. Go to Settings in your account dashboard to update most profile details yourself. For changes that require identity re-verification — like a legal name correction — contact support via live chat.

Updated terms are posted on this page. We may also send a notification to your registered email for material changes. Continuing to use your account after the posting date constitutes acceptance of the revised terms.

We retain certain account and transaction records for a period after closure to meet legal obligations. You can request deletion of non-required data by contacting support — we'll confirm what can be removed under applicable law.

Reference

Legal

Access may be available only in states where local law permits.

InfoPrivacy Policy InfoFAQ InfoTerms & Conditions

Understand the Rules Behind Your Account

How We Handle Your Data and Account Security

Data Collection Scope

Cookie Handling

Account Security Steps

Retention and Deletion

Reach Us About Policy or Account Questions

Answers to the Policy Questions We Hear Most

01 Does my state's law affect whether I can use playluna?

02 How do I request a copy of the personal data playluna holds on me?

03 Do PayPal's or Venmo's own terms apply when I deposit or withdraw?

04 Can I ask playluna to correct inaccurate information on my account?

05 How will I know if the terms of service change?

06 What happens to my data if I close my account?

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